shipping FAQ - Ana + Zac

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shipping FAQ

When will my order be shipped?

It generally takes us about 24 to 48 hours (during reg business hours) from when your order is placed for your order to ship. It could take another 24 to 48 hours to receive further updates once you receive your tracking.

 

What are your shipping fees?

*** As of February 1st our flat rate N.American shipping charge will increase by $5 ~ the new flat fee will be $15.

This includes all shipping and handling. It’s to help pay our team (packing your orders) a better wage and to partially offset the price increases in materials and shipping charges from our carriers. We have not increased flat shipping charges since we began this journey and now, into our almost four years of running our online shop, we have to increase these prices as we cannot absorb much more. Shipping costs and materials have doubled (and tripled in some cases) since 2020. Our minimum purchase of $200 to receive complimentary shipping will remain the same for now.

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Until the end of January 2024, we offer flat rate shipping in N.America for $10.

For an upgrade, we offer express shipping in N.America at a competitive rate that is subject to change.

International orders pay a competitive rate that is subject to change.

Currently, we offer free shipping on all orders over $200 in N. America.

You will receive a tracking number by email once your order is packed. Delivery dates vary based on time of year and location. 

All shipping charges are subject to change.

The customer is fully responsible for all duties including taxes, brokerage fees, and any other fees assessed by your country at the border prior to delivery. The selected carrier will collect these charges prior or at time of delivery. 

Product prices listed on anaandzac.ca do not include any customs fees, taxes, brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).

 

Do you offer local pick-up? 

We currently offer local pick-up by appointment at our studio warehouse If you wish to pick up your order our studio warehouse located at 53 Falkland St, Lunenburg please let us know in the notes when placing your order. You will have to pay for shipping, however once an order is picked up, we will refund the shipping.
If you are unable to pick up your order within a reasonable timeframe of two weeks, we will ship your order to you. If you need your order held for a longer amount of time, please send us an email at orders@anaandzac.ca

 

Do you ship internationally? 

We offer express shipping with tracking on international orders at a fixed rate. This option and rate is available at check out under shipping options. This does not include any duties or taxes incurred upon delivery.

The customer is fully responsible for all duties including taxes, brokerage fees, and any other fees assessed by your country at the border prior to delivery. The selected carrier will collect these charges prior or at time of delivery.

 

Can I change my shipping address once my order has been dispatched? 

We are unable to redirect an order to a different address once it has left our warehouse. If you need to cancel your order or change/ edit your shipping address please contact us immediately. We cannot guarantee that we will be able to make necessary changes once your order has been processed.

 

What happens if my shipment is returned to you? 

It is the customer’s responsibility to provide their correct and FULL shipping address including but not limited to their unit and/or buzzer number.

If the order cannot be safely delivered upon attempt(s) in most cases it will be held locally for pick-up. We ask that customers monitor their tracking information and follow the instructions in the event of a failed delivery attempt.

An order returned to us due to an incomplete address or failed delivery results in the customer being responsible for the additional re-order + shipment of their order.

 

Is my package insured?

All items are currently shipped with Canada Post OR UPS and come with a tracking number. Items are insured against theft and accidental damage while in transit from us to the shipping address. Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.

If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.