Returns

 

General
Returns
Policy

It is very important to us that you are completely satisfied with your purchase. If you need to return or exchange an item, we will gladly accept unused, unwashed, unaltered merchandise in saleable condition with original tags attached for a full refund or exchange within 30 days of the invoice date.

We reserve the right to refuse returns for items that do not meet hygiene and health regulations or are no longer sellable for other reasons. Please note that for hygienic and health regulations, all underwear and swim bottoms are Final Sale and cannot be returned.

Items must be returned with all tags attached, in their original shipping packaging or similar protective packaging.

 

Domestic
Returns

Please note that we reserve the right to deny refund if the merchandise does not meet the Return Policy requirements. All returns are free as long as you use the prepaid return label enclosed with your order.

Exchanges are currently unavailable. Therefore you will need to return your item with the shipping label included and process a new order.

If you opted for paid, expedited shipping with your order, please note that the shipping charges you incurred will be refunded if the wrong item was sent or the item sent was defective.

Included in your package you will find: the purchase invoice and our prepaid return label.

To make a return or exchange, please follow the instructions below:


-  Return merchandise in its original condition, including all attached tags and original (or same size) rainproof packaging.

-  Securely pack and seal the return merchandise and the invoice in the original packaging.

-  Affix our prepaid return label to the shipping packaging and drop it off at the corresponding pick-up location.

-  Keep the tracking number from your label to track the status of your return package.

-  Your return can take seven to twenty-eight business to fully process.

If you misplaced the free return label or if you have any questions about our return process, email us with your request at shipping@anaandzac.ca; include your order number in the email. We are available Monday through Friday, 9AM to 5PM ATL, excluding holidays.

Ship all returns to:

ANA + ZAC
C/O MAKENEW
2698 AGRICOLA ST. HALIFAX, NS
B3K 4C9 CANADA 902 444 4120

Please note that shipping charges incurred from online orders will be refunded if the wrong item was sent or the item sent was discovered defective.

 

Returns
Outside
of Canada

The recipient will be fully responsible for all shipping charges and documentation needed to return the product.

Exchanges are currently unavailable. Therefore you will need to return your item and process a new order.

Please allow up to 10 days for a refund to be fully processed from the day we receive your return package.

Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded. Any costs, duties, fees, or taxes cannot be refunded.

Refusals – If the recipient (the party ordering the goods) refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.

You must return all merchandise in its original condition, including all attached tags and packaging. Securely pack and seal the return merchandise in original shipping packaging.

Ship all returns to:

ANA + ZAC
C/O MAKENEW
2698 AGRICOLA ST. HALIFAX, NS
B3K 4C9 CANADA 902 444 4120

Please note that shipping charges incurred from online orders will be refunded if the wrong item was sent or the item sent was discovered defective.